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Discover Xgirls Beta - Engaging Chat & Enchanting AI Art! Xgirls combines immersive chat with stunning AI-generated images of delightful characters. Enjoy the ultimate AI experience with conversations and artwork in one!

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Complaint Policy

Date of revision: 09/11/2024

At Xgirls.ai, we are committed to providing a positive, safe, and compliant experience for all users. We encourage users to report any content or issues they believe violate our Terms of Use or other applicable guidelines. This policy outlines how we handle complaints and the steps we take to ensure fair and timely resolution.

1. Providing Details

When submitting a complaint, please include as much detail as possible to help us understand and resolve the issue efficiently. This may include:

Your full name and email address.
A description of the complaint, including the date, time, and context of the incident.
Any relevant documents, screenshots, or evidence to support your complaint.

Violating these rules may result in the suspension or termination of your account.

2. Acknowledgment of Your Complaint

Upon receiving your complaint, our customer support team will confirm receipt via email within 24 hours. Every complaint is carefully reviewed by our dedicated team. We aim to resolve most issues within seven (7) business days from the time we receive your complaint. During this period, we may reach out to request additional details to ensure we fully understand and address the matter.

3. Investigation of Your Complaint

Our team is committed to conducting a thorough investigation into every complaint received. We aim to resolve issues as quickly and effectively as possible. Depending on the nature of the complaint, possible outcomes may include:

Content removal or modification.
Refunds, credits, or other remedial actions.
Warnings, account suspension, or termination in cases of serious violations.

4. Resolution of Your Complaint

We strive to resolve all complaints within 10 working days of receipt. If additional time is needed, we will contact you to explain the delay and provide a revised timeline.

5. Feedback and Follow-Up

Once the investigation is complete, you will receive feedback on the outcome and any actions taken. We may also request feedback on the complaints process to help improve our services.

6. Escalation of Your Complaint

If you are not satisfied with the resolution provided, you may escalate the issue by contacting us at [email protected]. Your complaint will be reviewed by a team not initially involved in the investigation, and a reassessment will be conducted. We will inform you of the outcome of the escalation within a reasonable timeframe.

7. Record Keeping

We will maintain a record of your complaint and our response for internal purposes for at least six months from the date of receipt. Our management team will regularly review complaints to identify trends and address significant issues.